◢ The 7-day guarantee
Last updated · July 2, 2026
GR Color products are digital goods. Here is exactly where you stand, in plain words.
The short version
If a product is broken and we cannot fix it, you get your money back within 7 days of purchase. If you simply change your mind, the sale is final.
What is not covered
Because these are digital files delivered instantly, all sales are final under normal circumstances. That includes buyer’s remorse, a change of mind, or choosing a product that does not fit your workflow. The compatibility section and the FAQ list exactly what each product needs before you buy.
What is covered
If a product is incomplete, or fails to function as described within its intended software environment (DaVinci Resolve, and Resolve Studio where stated), contact support first. If we cannot resolve the issue, you receive a full refund.
The window
Refund requests under this guarantee must be submitted within 7 days of the purchase date. Requests received after this period will not be fulfilled.
How to claim
Contact support with your order number, a description of the issue and your DaVinci Resolve version. We respond within two business days, and we will work the problem with you before anything else.
Go to support →
Your statutory rights
Nothing in this guarantee excludes, restricts or modifies your rights under the Australian Consumer Law, or any consumer law that applies where you live. Where a product fails to meet a consumer guarantee the law does not allow us to exclude, you are entitled to the remedies that law provides.
Agreement
By completing your purchase, you acknowledge and agree to these terms. Unsure about anything before buying? Ask first. That is what support is for.